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TENER-GRIEF

Mum, 52, is sent scary demands to pay for £2,500 Spain holiday that she can’t go on as hotel is SHUT

A MUM has been sent demands to pay for a £2,500 holiday to Spain that she can't go on because her hotel is shut.

Pia Stevens, 52, booked a £2,497 family break for herself, her husband Steve, 62, and daughter Elei, 15, thorough travel company Teletext Holidays to Tenerife, Spain for August 12.

Steve and Pia Stevens claim they are being forced to pay for a holiday they can't take
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Steve and Pia Stevens claim they are being forced to pay for a holiday they can't takeCredit: Supplied by Pia Stevens
Pia said she called the Best Semiramis hotel in Tenerife only to be told they were closed until October
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Pia said she called the Best Semiramis hotel in Tenerife only to be told they were closed until October

Spain, the Canary and Balearic Islands were added to the Foreign and Commonwealth's no-go list on Saturday, causing chaos for travellers.

Ms Stevens, from Warwickshire, said she called the Best Semiramis hotel on July 13 to check if she was still able to stay amid the coronavirus pandemic, only to find out it was closed until October.

Despite her hotel being closed and her Ryanair flights being cancelled, Ms Stevens claims Teletext are now forcing her to pay the full amount for her holiday.

She claims she has tried for months to contact Teletext about her booking but has been unable to speak to anyone.

"There's no communication with them. They're not bothered as long as they get your money," she told The Sun Online.

"You would've thought they would just have got in touch with me. They're just assuming that I will go and find out the hotel won't be open.

"I wouldn't have found out without calling the hotel in the first place.

"We're only on benefits as it is, and we can't afford to be on the phone for two or three hours."

PAYMENT DEMANDS

Ms Stevens said she was sent a text message by Teletext yesterday saying she had to pay the remaining £900 balance or face further charges.

"They've tried to charge my card 18 times, I've had to get a new card, they've been trying every day," she said.

"There's no concern about welfare, all they want is their money. And then to have the audacity to say they are going to charge me, and I haven't even got a flight or a hotel to stay in."

Ms Stevens said her family has a limited choice of accommodation due to their needs.

Her husband is disabled and her daughter has diabetes.

The family were able to get a £714 refund from Ryanair for their flights, but Ms Stevens said she is refusing to pay Teletext.

"We have the money but we just don't want to pay. We're happy not to be going now, with the quarantine and everything, we can't do that as our daughter needs to go to school," she said.

"What harm is if for [Teletext] to call us and offer us another hotel? They couldn't even do that, which would've made it so much better."

A Best Semiramis hotel spokesman confirmed the hotel will be closed during August.

The Sun Online has contacted Teletext Holidays for comment.

Tourists enjoy a day at the Playa de Las Amaricas on Tenerife
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Tourists enjoy a day at the Playa de Las Amaricas on TenerifeCredit: AFP or licensors
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